Re-Imbursement

Hello Aaron,

Thank you for contacting the Microsoft Community.

I know how important it is to know when to receive the reimbursement for the no-show. Allow me to help you resolve this issue.

Normally, the refundable no-show deposit will be reimbursed including tax up to 10 business days after you complete and finish the exam and will depend on your bank's billing cycles. Once completed, it will be issued to the same card used regardless if this is pass or fail as long as you appear at the scheduled exam.  

Since you mentioned that it is over a month, I recommend contacting Pearson VUE if you have any further questions about the refund and how long it will take, as they are the only ones who have real-time access with the No-Show Refundable deposit and can provide you with more information on the subject. Please contact their direct support using the link below:  

Pearson Vue Support: https://home.pearsonvue.com/microsoft/contact   

Let me know if additional assistance is needed so I can guide you through. 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,