RE: MTA Security Fundamentals certification certificate

Hello, Ibrahim.

We are happy to have you here at Microsoft’s Community. Your inquiries will always be well received.   

We understand that you are facing issues to access your certificate.

We will be more than happy to help you. To start with the resolution of your inquiry, we will require more information through Private Message. To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below: 

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

Hope you have an amazing day,

Hi, Ibrahim.

We want to thank you for sharing this information with us.

We would like to let you know that we found your certification on your account, and sent it to your email.

If you are still not able to visualize it, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies (Steps here), make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser or Internet Explorer. 

If there are no changes, please send us a recording of the dashboard, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:  

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac: https://support.apple.com/en-us/HT208721 

Please use the Problem Steps Recorder (PSR) tool to go through the troubleshooting steps, and provide it through Private Message. 

It is necessary to display the email address used at the time of accessing the Certification Profile page, and the error message you encounter; we advise you to take multiple screenshots of these if necessary.  

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.  

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

Hope you have an amazing day,

Hi Angelica,

Thanks for your reply.

I actually didn't have any problems downloading this certificate, and my query was regarding another certification: MTA Microsoft Security Fundamentals 98-367. I passed the exam a while back but I'm unable to find or retrieve the certificate anywhere.

I would really appreciate it if you could help me retrieve my MTA Security Fundamentals certificate.

Kind Regards,

Ibrahim ***

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Hello, Ibrahim.

Hope this message finds you well.

Thank you so much for your clarification.

After verifying the information, we found that you have duplicate accounts. In this case we can merge them, so you can access all your exams and certificates.

To continue assisting you in this matter, we will need to collect more information to check your case in detail. Since this is a Public Forum, we kindly ask you to provide the information needed in the Private Message, to ensure that your privacy is maintained.

We are looking for your response. In case no response is received, we will proceed to close and lock the case and private message within two business days.

Sincerely,

Hello, Ibrahim.

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question.

Please note that once the Thread has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best wishes,