Re - My account have been hacked and blocked.

Hello, Marns

Welcome to Microsoft's Community. We are more than happy to assist you.   

We understand you need to receive assistance for your hacked account.

In this case we suggest you contact the Accounts and Billing Department by calling 1- 877-568-2495 in Canada, this team has trained professionals to help resolve your issue.

You can also reach them by going to Account help

To address your concerns, please use the following link to submit your complaint: How to Report a Compliance Concern | Microsoft Legal.

Please be advised that Microsoft Credentials Program handles inquiry related to Microsoft Credentials profile, certificates and exams that are being taken from the Learning Site

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Dear Isabel

Thank you so much for your reply !

I am ever so grateful for your response.

I am from**** is there a *** contact number instead? If not, I will have to purchase a phone card to call overseas. This has been super stressful however I am determined to find a way to retrieve my email accounts back.

I would of thought Microsoft would have active agents to speak to over the phone when matters like this occur.

I am praying you're support an advice to contact Canada's Microsoft department will essentially work.

Kindest regards,

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy* 

Best Regards,

Hi

I have just called the number which you advised in Canada and it is the same department I tried on Monday but it's just the use of the ** number. It is useless as it re-directs you to using the online form, which is not working !

I have not had a response from my submitted recovery form in days and it stated a response would be received in 24 hours.

As you work for the team, could you request the team or senior management for help and support to urgently call me instead please!?? +*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy* 

Hello, Marns

Hope you are doing well.

As we previously mentioned, our assistance is for Microsoft Credentials Program handles inquiry related to Microsoft Credentials profile, certificates and exams that are being taken from the Learning Site

We are unable to recover email accounts. If you need to recover the account, click on Recover your account (live.com). For further assistance, you can use this link: Reset a forgotten Microsoft account password.

You can also reach them by going to Account help

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello, Marns

We hope this message finds you well.

We are attentive to know if additional assistance is needed. Otherwise, we will proceed to close and lock the case within one business day.

Have a nice day,

Hello, Marns

We have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum.

We want to invite you to please contact us again if any questions or issues arise. Once a Thread is closed you cannot reply. Please, we highly invite you to post a new question so we may continue assisting you. 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best of all,