Re-schedule Azure AI-102 exam

Hi Ievgeniia,

Thank you for contacting the Microsoft Community.

I truly understand the importance of taking the exam to your most convenient time and I recognize that you are unable to attend on your initial scheduled date due to a legal name change. Allow my expertise to provide the information that you need.

To provide you with more accurate information and to assist you further, kindly provide the necessary information through the private message that I initiated.

Please be advised that you can only cancel or reschedule your exam at least 24 hours before your scheduled appointment. In line with the Reschedule and Cancellation Policies, if you fail to cancel your appointment at least 24 hours, you will be marked as a "no-show". That would be the reason as to why there's no option for you to reschedule your exam.

Meanwhile, for immediate assistance, you can also contact Pearson Vue directly as they have the ability to arrange your exam at your preferred time and date.

Please be advised that if you have applied a discount to your initial appointment, it will be subject to the specific terms and conditions of the voucher when you used it for rescheduling an exam. If you are an ESI Learner trying to utilize an ESI or Company discount, it is best to contact the ESI support team directly as they can look for possible resolution and they can also coordinate with your exam delivery provider. I have provided their contact details on the private message I have initiated.

After coordinating with your exam delivery provider or to the ESI Support Team, kindly provide the Case ID through the private message for us to monitor your case from time to time.

As my goal is to ensure that you will be guided, please let me know if any additional help is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Ievgeniia,

Thank you so much for your response and for providing the requested information.

Upon checking, you are utilizing an ESI or Company Discount. With that being said, it is best to contact the ESI support team directly as they can look for possible resolution and they can also coordinate with your exam delivery provider. I have provided their contact details on the private message I have initiated.

After contacting the ESI Support Team, kindly provide the Case ID through the private message for us to monitor your case from time to time.

As my goal is to ensure that you will be guided, please let me know if any additional help is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Hi Ievgeniia,

Thank you so much for your patience on this.

Upon checking on the information you have provided, you're already done with the first step which is creating an account with the ESI Support Page. The next step is to click the 'go back' button at the top of your screen, and you will see the 'Create Case' button afterwards. Ater successfully creating a case, kindly provide the Case ID through the private message for us to monitor your case from time to time.

Please let me know if any additional help is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Ievgeniia,

Thank you so much for your response and for confirming that you were able to create a case with the ESI Support Team.

It would be highly appreciated if you could provide the created Case ID through the private message. This would help us to monitor your case from time to time.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,

Hi Ievgeniia,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,