Reassigning exam voucher to a different name

Hi Sam,

Thank you for contacting the Microsoft Community.

I understand that you need to change the assigned name on the voucher, and I am aware of how important it is to have this accomplished. Allow me to provide further information to get this done.

Commonly, if the voucher code has not been utilized, the discount can still be reassigned by just providing the code to the new owner.

Meanwhile, should you encounter any issues in reassigning this voucher code, or the voucher cannot be reassigned already, you can coordinate with the person in charge of issuing the vouchers within your company or with the voucher provider directly to have this transferred to a different name.

Let me know how it turns out.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi,

Thank you for your reply.

Our company did training with The Knowledge Academy and the voucher codes were included as part of the package. We were told by them that the codes were nominal to the people who did the training, so surprising to hear that it can be reassigned by just providing the code to the new owner

First we asked them if they could reassign the name and they then spoke to the exam manager who told them that they don't have any power to make any changes.

Knowledge Academy suggested we contact Microsoft to get the name changed.

Does this line up with what you would expect?

Thanks,

Sam

Hi Sam,

I appreciate your prompt response.

With regards to re-assigning the voucher by just providing the code to the new owner, yes, it is possible; however, it still depends on the terms and conditions of the voucher issuer.

For me to have this forwarded to our Support Team, kindly provide a screenshot of the email or any proof that The Knowledge Academy advised your company to reach out to us to have the changes accomplished. You can send the information through the private message I initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi Sam,

I appreciate you providing the requested information.

I have already taken the liberty to escalate this inquiry to our Support Team to further check for feasible options and recommendations. For your reference, I have provided your case ID via private message.

You may send us a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days. Your patience will be much appreciated.

Regards,

Thank you!

Hi Sam,

You're very welcome. I appreciate your patience on this matter.

I just received a response from our Support Team. It shows that they require more information to resolve your case.

Kindly refer to my private message for the details.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi IvyV_P12,

I haven't received a private message.

Sam

Hi Sam,

Thank you for your prompt response.

I have sent you the information again via private message. Please check the details.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi Sam,

I appreciate your cooperation and the additional details you provided.

I have forwarded the information to our Support Team. Kindly refer to my private message for further details.

Your patience is greatly appreciated while we work on this case.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi Sam,

I hope you're doing well.

I just wanted to follow-up with you to make sure that everything is well addressed. Kindly confirm if you are now able to utilize the voucher code.

If further assistance is needed, kindly provide needed information through the private message I initiated.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.  

Regards,