Received email ""Sorry we missed you at training"" even after attending full training

Hi Pranali,

Thank you for contacting the Microsoft Community.

I understand that you received an email saying "Sorry we missed you" after you had attended the training. Let me provide you with details with this email.

Since you have fully attended the training, though you have received this kind of email, I would recommend waiting for 5 business days (January 18) and trying to check discount as sometimes this automated email was sent in error. Also, this offer is valid for 90 days from the first day of the event and participants can take advantage of up to 8 event discounts.   

Meanwhile, after the said date, you can follow the steps below in checking for your voucherless discount:

Should you experience any issue, kindly reply with the PSR (Problem Steps Recorder) from the time you signed in until it shows the messaging page along with the requested information I have requested in the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Regards,

Hi Pranali,

I appreciate your response and confirmation that your exam discount is now available.

Let me know if there's anything else we can help you with and I'll be glad to assist.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Message. If the resolution provided did not resolve the issue, please post a new question. 

Regards,