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Recover lost Microsoft Certification account

Hi Everyone,

I have recently completed MS-700 exam and received the certification on my personal email.

I updated my primary email address to my 2nd personal email as I have a business email under the same ID - makes it really confusing to know which account i'm logging in with.

For better clarity I will explain a bit more around this:

My personal email was *** Email address is removed for privacy *** (xyz is a company domain) and my business email is also *** Email address is removed for privacy ***. so i decided to change the primary account from *** Email address is removed for privacy *** to *** Email address is removed for privacy *** (which is my another personal email ) so its easier to manage - but during this process i did something stupid and now i cant login to the certification profile with *** Email address is removed for privacy ***

I really don't care about the personal email (*** Email address is removed for privacy ***) but wanted to know if I can transfer my certifications and MCID over to my *** Email address is removed for privacy *** account?

Thanks

Hello, Nath.

 

We are glad to have you here in our Microsoft´s Community.

 

We understand that you want to change the email associated to your Microsoft account.

 

No worries! We will be more than happy to help you find the best solution. To start with the resolution of your inquiry, we will request the information needed in the Private Message feature.   

 

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below: 

 

 

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

 

Have a wonderful day, 

Angelica Pinzon.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST.
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

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Hello, Nath.

  

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum. We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.

 

Please note that once the Thread has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to assist.  

 

Best wishes,

Angelica Pinzon.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST.
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated May 13, 2022 Views 43 Applies to: