Recover voucher from cancelled exam

Hi!

Could you help me?

I had an exam (MS-500). But I made a BIG mistake due the time zone (in MCP site the time was 30 of March but the exam was 29 of March).


So, I lost the exam. I opened a case on Pearson Vue and explained this (and that this never happen before). I asked for them if is possible recover the voucher.
They said that the voucher was recovered but is needed contact the Microsoft (I think because was a voucher from Ignite 2020).

Please, could you recover my voucher? I need reschedule the MS-500 exam!


Thank in advance!

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Answer
Answer

Hello Thiago, 

Thank you for your patience through out the process.

 

We have received a response from our Support team. Please check private message for the details.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Message. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 23, 2021 Views 104 Applies to: