Recovering Microsoft Certifications Linked to an Old School Account

Hi, DonovanZU!

Welcome to Microsoft´s Community.

As we understand, you need help to associate your past Certification Profile with your current Microsoft Learn Profile in order to retrieve your old certifications and transcript; we will gladly assist.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and address the request accordingly. You can access the conversation by clicking on the icon located on the top right corner of this page, it looks like this:

Please send this information only through the Private Message, for your own security.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Hope you have a nice day,

Hi, DonovanZU!

Thanks for the information provided via Private Message. After checking your account details, we ask you to perform the following actions on your Certification Profile to complete the necessary alignment to use your MCID.

Please follow the steps below update your Email, this procedure is called Migration.

• Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N. 

• Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate 

• Sign in with the Microsoft Email Account that you want to use in your Microsoft's Certification Profile. 

• If you are shown an error message, please select the option “MCP HOME” which will direct you to Your Dashboard. You can then copy and paste the same link into the search bar on step. 

• Once you are on Your Dashboard, please copy and paste this link: https://mcp.microsoft.com/mcp/home/migrate on the same tab you are working on.  

After completing these steps, the Migration screen should come up. The website should look like this: 

For personal information protection reasons, you will find these credentials in the Private Message.   

Please let us know if after the procedure, your account works properly, and you are able to see your certificates.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days. 

Kind regards,

Hello, DonovanZU!

We hope everything is going well for you.

After checking the information, we determined that your Certification Profile and your Learn Profile are unlinked. It is necessary to connect the profiles.

Here are the steps to Connect your MS Learn to the Certification profile:

1. Sign into Learn using the same personal Microsoft account (MSA) you use to sign into your certification profile.

2. Click on the Learn profile photo avatar and select Profile from the drop-down menu.

3. Select Credentials from the menu inside your profile.

4. Select the tab Certifications.

5. Click the “Connect certification profile” button on the certifications page.
   
   Once the connection is complete, you’ll never worry about separate certification and Learn profiles again.

Please let us know the results of the procedure and if you have more questions regarding this matter.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.

Kind regards,

Hello Franklin Torres,

Thank you for your instructions on linking my MS Learn profile to the Certification profile. I followed the steps as outlined:

1. I signed into Learn using the same personal Microsoft account (MSA) that I use to sign into my certification profile.

2. I clicked on the Learn profile photo avatar and selected "Profile" from the drop-down menu.

3. In my profile, I selected "Credentials" from the menu.

4. I went to the "Certifications" tab.

5. I clicked the "Connect certification profile" button on the certifications page.

I'm pleased to inform you that my MCID is now showing up in my Learn profile. However, I still do not see any of my certificates listed there. Is there any additional step I should take to ensure that my certificates are correctly linked to my Learn profile?

Thank you for your help.

Best regards,
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Hi, DonovanZU!

Thank you for all the information you kindly provided.

Your case was successfully assigned to our Team in charge of further review and assistance. Once we have an update regarding the progress of your case, we will get back to keeping you posted.

Please bear in mind that it might take from 3 to 5 business days to provide you with further updates.

We will be attentive to your comments.

Wish you the best,

Hello, DonovanZU.

Thank you very much for your patience.

The Team in charge of the issue is still working on it, we will let you know as soon as we have news from them.

We appreciate your understanding.

Kind regards,

Hello, DonovanZU.

Thanks for your patience.

The appropriate teams are still working on the solution of your issue. As soon as they require additional information or they provide news, we will let you know.

We will get back to you as soon as we have more information or in the next 5 business days to keep the case active.

Have a nice day,

Hello, DonovanZU.

We appreciate your understanding during this process.

As of now, we have not received concrete information from the Specialized Team about the status of your request. But please rest assured that as soon as we have news for you, we will let you know.

We will keep the thread open and will come back with an update. Otherwise, we will refresh the case in the next 5 business days.

Best regards,

Hello, DonovanZU.

We hope everything is going well for you.

We understand that this process is taking a significant amount of time and we appreciate your patience.

Please be assured that our team is working to provide you with a resolution as soon as possible. All the necessary parties are aware of your case and we will do our best to reach a solution. 

We will get back to you as soon as we receive a response or within the next 5 business days to keep the case active.

Best regards,

Hello Franklin Torres,

I am delighted to inform you that I can now see my certifications and have access to the transcript on my account. This is a significant relief, and I wanted to express my gratitude for the support and assistance provided by you and the Microsoft Community Support team.

Sincerely,
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