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Refund no-show exam deposit

Can someone please speed up the refund of the exam no-show deposit, Pearson VUE refered me back to MSL. 6-8 days is way too long in my opnion

***Moved from Microsoft Certification / Exams / Exam Registration and Scheduling / Scheduling with Pearson Vue***

Answer
Answer

Hi shadowman123,

Thank you for contacting the Microsoft Community.

I understand that you are having issues with the interval period of the refundable no show exam deposit. Allow me to provide you with additional details about this.

Microsoft updated its exam no show policy, where learners who miss any scheduled exam in a rolling 180-day period are required to pay a refundable deposit when scheduling the next one. Once you have successfully attended your exam for the second attempt, you are required to wait within 5-7 business days or depending on your bank billing cycle to receive your refund.

Should you have additional concerns or clarification regarding this matter, it is highly recommended to contact Pearson VUE support team, as their team has expertise regarding "Refundable No-show Exam Deposit".

For future reference, my team's scope of support covers assistance in exam registration and accessing Microsoft Certification profile/benefits.

Please let us know if you have additional questions.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Nhorjane
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated February 27, 2023 Views 49 Applies to: