Refund Not received Pearson VUE

Hello Cheung,

Thank you for contacting the Microsoft Community.

I know how concerning it must be for you that you're still unable to receive yet your refundable no show deposit. Although our scope of support is within Microsoft Certification Profile, allow me to redirect you to the right support for further assistance.

Normally, a refundable no-show deposit will be reimbursed including tax up to 10 business days after you complete and finish the exam and will depend on your bank's billing cycles. Once completed, it will be issued to the same card used regardless if this is pass or fail as long as you appear at the scheduled exam.  

Furthermore, Pearson VUE are the ones who handle refunds as they have real-time access with the No-show refundable deposit. Now since you mentioned that you already contacted them and were told that it has been processed, you may also contact your bank directly to make a follow-up with them.

Should you need further assistance, feel free to let me know and I'll look into it.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Hello Cheung,

Since we have not received any response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Regards,