Refund of Cancellation Exam

​Hi Lakshmi,

Thank you for contacting the Microsoft Community.

You can cancel or reschedule your exam online. Microsoft will waive the additional fee if you cancel and reschedule your exam within 24 hours prior to your appointment. Here are the steps below:

1. Log in to your Certification Dashboard.

2. In the “Appointments” section, find the appointment that you would like to cancel or reschedule.

3. Select the “Cancel/Reschedule”.

4. You will be redirected to the exam delivery provider’s site to cancel or reschedule your exam.

You may also reach out to your selected Exam provider for immediate assistance in cancelling or rescheduling the exam. They should also be able to assist you with the refund since the exam will be cancelled before your appointment. Please see their contact details below:

For Pearson VUE:

- Support website: Customer service :: Microsoft :: Pearson VUE

For Certiport:

- Support website: Customer service test candidates :: Support :: Certiport (pearsonvue.com)

For PSI:

Please visit Exam reschedule and cancellation policy | Microsoft Docs for more details.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,​

Hi Jayar,

I used Voucher to schedule the exam. Please let me know the process to get the refund or new voucher.

Thanks,

Avinash

Hi Team,

I used Voucher to schedule the exam. Please let me know the process to get the refund or new voucher.

Thanks,

Avinash

​Hi Lakshmi,

Thank you for your response.

If you used a voucher-less discount, it will be reinstated within 36 hours after you cancel the exam appointment. However, if you used a voucher code for your exam, it cannot be reissued and you may need to attend another event for a new code.

If you are encountering issues cancelling or rescheduling your exam with the voucher online, please let us know by responding in the private message and provide us all the requested information and details of your voucher. Please refer to the image below to access your message:

Also, please attach the actual congratulatory/confirmation email you received for completing the event.

As for the refund, you will need to reach out directly to your selected Exam Provider. Refer to the links provided in the previous response. Our Team is handling technical issues and queries in scheduling and taking the exams.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you

Best regards,​​

​Hi Lakshmi,

Thank you for responding in the private message.

We forwarded your information so it can be updated in the system. However, our Support Team is requesting additional contact details as well as the confirmation emails as proof of documentations. Please refer back to your private message and provide all the needed information.

Once we obtain all requested information, we can proceed in escalating the case to our Support Team.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you

Best regards,​​

Hi Lakshmi,

Thank you for your response.

Your profile has been successfully updated in our system. Please attempt to cancel or reschedule your exam again. Should you choose to cancel the exam, the discount should be reinstated after 36 hours.

If you are having issues cancelling the exam, please contact your Exam provider. They also have the proper tools to initiate a refund after cancellation. Refer to the previous response for their contact details.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,​

Hi Lakshmi,

Thank you for your response.

Considering that the voucher came from your Company's partnership with Microsoft, our Support Team will need to have email confirmation showing the information of the voucher. Additionally, they also need to obtain a PSR (Problem Steps Recorder) showing the steps from the time you sign in to your account up to the Exam Discount page where you suppose to claim the discount, to be attached in the private message.

 Ensure that the PSR screenshots will contain your attempts to re-link your email address in the Exam Discount page to redeem the discounts.

We can also help you obtain the requested information mentioned above if you allow us to have a call appointment and initiate remote assistance. If so, please provide us a suitable callback time based on our business hours between 5:30am to 5:30pm PST.

Once we obtain all requested information, we will proceed in escalating the case to our Support Team.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you

Best regards,​​

Hi Lakshmi,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,