Refund of my exam discount

Hi Nazim,

If you have completed the Microsoft Azure Virtual Training Day (MAVTD) event, then your voucherless exam discount should show automatically on your profile five (5) days after the event.

To be properly guided on how to claim your voucher, please watch this instructional video for your reference. If you still cannot see your discount, kindly try the troubleshooting steps provided below:

1. Use Edge Chromium (Edge 88.0) or Google Chrome (version 88.0), including InPrivate and Incognito browsing modes. Note: Please make sure that the browsers that you will use are running on the latest version to resolve any compatibility issues.

2. Clear your cached data and cookies.

3. Allow all third-party cookies through your site permission settings.

4. Press the F12 function key to open the Developer Tool pop-up and click on Network tab.

5. Clear the session and refresh the screen.

If that did not work, please send us a PSR (Problem Steps Recorder) which includes all the steps provided above (including your login to your dashboard) until your reach an error message (if any).

Please send this through the private message I have initiated, along with your answers to our request for at least three (3) important pieces of account information to verify your profile. Kindly refer to the image below to view the message sent:

Alternatively, you may also reach out to ESI Support Team by logging in using your work/organizational email to check your voucher eligibility. Please include the following information when you create a ticket for them to further investigate: 

• Training Date

• Course Name

• Registered Name and Email

• Registration Link/URL

• Region (US/UK/Canada/India, etc..)

If you could also send the email stating that you have successfully registered for the event, including the email which confirms your training completion, that would be of great help!

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

All the best,