Refundable no-show exam fee

Hi ainariel,

Thank you for contacting the Microsoft Community.

I'm sorry to hear that you were unable to book an exam because a Refundable deposit was required. I also appreciate you reaching out the Pearson VUE team to try to resolve this issue. Allow me to assist you on how you can proceed with scheduling.

To do this, kindly provide the requested information through private message I have initiated to locate and verify your profile.

Upon receipt, rest assured that I will immediately forward your case to our Support team for further investigation and resolution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Hi ainariel,

I hope you are doing well.

To make sure that I got you covered, I would love to get an update on this case. Should you still need further assistance regarding with your exam, please provide the needed information I have sent via private message so I can reach out our Support team for immediate resolution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best regards,

Hi ainariel,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, feel free to post a new question.

Thank you and stay safe.