Pearson Vue| Technical Issues| System Issue: Regarding PL-300 Power BI Data Analyst Microsoft Certification Exam

Your request to reschedule your exam is completely understandable, especially given the technical issues you encountered. Please rest assured that I will identify the next steps for you to proceed.

To better assist you and verify your profile, kindly provide the requested information in the private message I have sent.

In accordance with the Frequently Asked Questions (FAQs) about online proctored exams, please contact Pearson VUE Help and Support directly for any technical issues encountered before or during your exam. They have direct access to your scheduled appointment and can provide the necessary assistance.

Alternatively, if you are an ESI learner affiliated with an organization participating in the Enterprise Skills Initiative, please contact the ESI Support Team for assistance. They are experts in addressing concerns specific to ESI learners. I have provided their contact information in a private message.

If you have already reached out to the relevant support team, kindly provide us with the case ID along with the requested information in a private message. This will enable us to monitor your case and follow up accordingly.

Additionally, to prevent any unforeseen technical issues in the future, it is advisable to review the technical tips and ensure that all technical requirements are met in advance. For detailed information, please refer to the Pearson VUE Online Testing Guide and the About online exams with Pearson VUE | Microsoft Learn.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,