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Registering a Learn Account

I am trying to register my personal email address as a Learn account but I can't find out where to do it. The error I get when associating it currently to my work email is the following:

You do not have Learning account registered with (my email address). Either try associating with a different Microsoft account, or complete the registration at www.microsoft.com/learning and try associating the account again.

Any articles I have seen from previous threads I searched have outdated info. I haven't taken any MS cert tests so its just a personal MS account right now.

Once I get my personal email registered, I will be associating it with my work profile.

Any help is greatly appreciated.

Answer
Answer

Hello, Patrick.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you want to create an MS Learn account and then associate it to your work Account, but the steps provided did not match with what you encountered on the website.

Since Microsoft Certification Platform Contents are now reflected only via MS Learn, the steps to complete creating your Certification Profile have changed.

Please attempt the following workaround steps over the course of the day:


1. Clear cookies and cache from your browser. Restart your browser.

2. Open an InPrivate Window and log into the Learn Profile you already created. (Microsoft Learn | Microsoft Docs)

3. From your Learn Profile dashboard, go to your Certifications section (click on profile photo > Profile > Certifications).

4. On this section, you will encounter the following information just above the "Connect certification profile" button: Don't have a certification profile yet? Register for an exam to create one.

5. From your Learn Profile, please attempt to register for any Exam. You will be taken to the Exam registration page, where it will be required that you complete your Certification profile details.
6. After you complete your details, click on "Continue" a new MCID and the MSA used for your Learn Profile should be displayed at the top right of your screen.

7. If you do not wish to proceed taking an Exam yet, complete only the details page until you are able to save your details.

8. To check if your Certification Profile was created, close and restart your browser on an InPrivate Window and log back to your Learn Profile.
9. Attempt to connect your Certification Profile to your Learn Profile (Log into your Learn Profile > Settings > Account Management > +Add account. Log into your Certification Profile MSA.)

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

María Salazar
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Question Info

Last updated October 11, 2022 Views 211 Applies to: