Hi Tina,
If your organization has a Microsoft certifications benefits, you just need to link/associate your organization email address to your certification profile to claim the discount.
If you don’t have a certification profile yet, you may follow the steps below:
1. Go to microsoft.com/learning
2. Click “Go to Certification Dashboard” (make sure that there is no account signed in)
3. Sign in using your Microsoft account/Personal Email and password.
4. On your dashboard, click “Edit your certification profile”
5. Enter your information (Note: Make sure to enter all information with red asterisk * sign)
6. Click “Save” (this will generate the MCID) then click on “Continue”.
Furthermore, If you’re still unable to claim the discount, please try the troubleshooting steps below:
Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)
Try using your browser in InPrivate/Incognito
Clear browser cache and cookies
Allow all cookies/third party cookies on your browser settings
Sign back in to your Microsoft Certification profile and try to update/schedule your exam.
If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.
You may upload your PSR through the private message I initiated along with the requested information.
To access your private message, please refer on the image below or click on this link.
Also, in the private message, please attach the actual confirmation/congratulatory email you received after completing the challenge.
The information will be forwarded to our Support Team for further investigation and resolution.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Regards,
