REGISTRATION ERROR | Other: Error when entering my address to sign up for an exam

Hi Q_653,

Thank you for contacting the Microsoft Community.

I know how important it is to have a smooth exam registration experience. Allow me to provide you with the information that you need.

To help us fully understand the issue you're experiencing, please provide a step-by-step screenshot using the Problem Steps Recorder (PSR) (click this link for MAC device) starting from the login page up until the issue received. Kindly upload the PSR file through the private message that I initiated along with the requested information for us to locate and verify your account.

In the meantime, please make sure that your information, such as address, name, or phone number, does not include special characters or diacritics, as the system only recognizes Roman alphabets. Additionally, the error when scheduling an exam might be due to exceeding the maximum character limit for names. The first name field allows a maximum of 30 characters, including spaces. If this is the case, kindly update your name on your Learn Profile. Make sure to fill in your First Name, Middle Name, and Last Name in the appropriate boxes, then click save. Once done, you can try to register for the exam again by following the Step-by-step Exam Registration Instructions.

For real-time assistance in scheduling the exam, you can also reach out to Pearson Vue directly as they have an option to choose for your preferred time and date. You can choose either the call or chat option.

On the other hand, if you utilized an ESI or Company Discount, it is best to contact the ESI Support team directly for further assistance, as they also have the option to work with your exam delivery provider. Kindly refer to the private message I have initiated for their contact details, and please make sure to use your work email address when creating a ticket with them.

To ensure that I got you covered, please let me know if any additional help is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Earvin_A014,

I appreciate your help.

I eventually could sign up, after updating my first name in my profile. It contained commas.

I'd suggest adding some checks on this field, as it let me enter incorrect values, and only failed when trying to sign up for the exam, without any indication regarding why the registration failed.

Regards,

Q.

Hi Q_653,

Thank you so much for your response.

I understand that you want to get this issue resolved as soon as possible, and we share the same goal of providing you with an accurate resolution.

To help us fully understand the issue you're experiencing, please provide a step-by-step screenshot using the Problem Steps Recorder (PSR) (click this link for MAC device) starting from the login page up until the issue received. Kindly upload the PSR file through the private message that I initiated along with the requested information for us to locate and verify your account.

Meanwhile, for real-time assistance in scheduling the exam, you can also reach out to Pearson Vue directly as they have an option to choose for your preferred time and date. You can choose either the call or chat option.

On the other hand, if you utilized an ESI or Company Discount, it is best to contact the ESI Support team directly for further assistance, as they also have the option to work with your exam delivery provider. Kindly refer to the private message I have initiated for their contact details, and please make sure to use your work email address when creating a ticket with them.

To ensure that I got you covered, please let me know if any additional help is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Q_653,

I hope you are doing well.

I am just following up regarding the requested information in order for us to fully understand the issue that you are currently facing. Please provide a step-by-step screenshot using the Problem Steps Recorder (PSR) (click this link for MAC device) starting from the login page up until the issue received. Kindly upload the PSR file through the private message that I initiated along with the requested information for us to locate and verify your account.

Meanwhile, for real-time assistance in scheduling the exam, you can also reach out to Pearson Vue directly as they have an option to choose for your preferred time and date. You can choose either the call or chat option.

On the other hand, if you utilized an ESI or Company Discount, it is best to contact the ESI Support team directly for further assistance, as they also have the option to work with your exam delivery provider. Kindly refer to the private message I have initiated for their contact details, and please make sure to use your work email address when creating a ticket with them.

To ensure that I got you covered, please let me know if any additional help is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Q_653,

I hope you're doing well.

I just wanted to follow up with you to ensure everything is properly handled. As you mentioned, you were able to sign up by removing the special character from your details. Please note that our system currently only accepts information in the Roman Alphabet without any special characters. However, rest assured that using non-special characters in your address will not affect your exam or certification in any way.

Meanwhile, I appreciate your suggestion to add checks on this field to prevent incorrect values from being entered. This will help ensure a smoother registration process and provide clearer indications if any issues arise. Your input is valuable, and we will consider it for future improvements. 

I hope this information has been helpful. If you need further assistance or have any other concerns, please don’t hesitate to let us know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,

Hi Q_653,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,