REGISTRATION ERROR | Other: Issue with Cyber Monday Retake Promo Code – Voucher Not Valid

Hi CleverGeckos,

Thank you for contacting the Microsoft Community.

I understand the need of scheduling the retake in accordance with the Cyber Monday - Free Retake. Allow me to provide additional information regarding this offer.

For us to locate your profile, to verify the status of your exam and to take further action, please provide us with the details I requested through private message. Please refer to the image below on how you can access your private message, including the redirection link:

Private Messages - Microsoft Community

Additionally, as outlined in the terms and conditions, you must schedule and pay the full price for the first attempt, and also take the exam between December 2-31, 2024, to qualify for the free retake.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Pervaz,

Thank you for providing the requested information.

After thoroughly reviewing your profile, I found that you registered for the appointment prior to the offer starts and used a 100% voucher code to schedule your AZ-104 exam. Please be aware that according to the terms and conditions of the Cyber Monday - Free Retake, you must also register and pay the full price for your first attempt between December 2-31, 2024, to qualify for a free retake.

Meanwhile, if interested, you can also participate in our ongoing event Microsoft Virtual Training Days that offers a 50% discount on other eligible exams. For event details, refer to the sticky post, and the Microsoft Events Catalog for dates and registration. Discounted exam information is also available in the FAQ section.

For your future reference, you can also check the Microsoft Blog and Microsoft Events Catalog for announcements of upcoming events that offer exam discounts.

Please let me know if further assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi Pervaz,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Warmly,