REGISTRATION ERROR | Unexpected Error: Scheduling exam with voucher

Hi Vasundhra,

Thank you for contacting the Microsoft Community.

To avoid any confusion, I have separated your thread to ensure clarity regarding the resolution.

I can see how important the AZ-400 exam is to you, and I understand the urgency in addressing this matter. I’m here to support you through the next steps to help you move forward.

We have received multiple reports from other candidates encountering the following error message: "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support."

This issue has been raised with our support team, and immediately received an update that there is indeed an intermittent issue with exam registration. To ensure that this doesn't happen, please make sure to clear your browser’s cache and cookies before trying again, as some candidates have successfully scheduled their exams after following these suggested steps.

In case the issue persists, kindly provide us with a step-by-step screenshot of the error. To ensure accurate screenshot captures, I recommend using the "Snipping Tool" and following these guidelines:

1. Open the Snipping Tool: Please visit the Use Snipping Tool to capture screenshots as your guidance. If you don't find the Snipping Tool, get it from the Microsoft Store.
    

2. Capture a screenshot of your entire screen, ensuring the browser link and timestamp are visible:

   Use the Snipping Tool to systematically capture the required screenshots, ensuring each step is documented clearly. Begin by taking a screenshot before performing basic troubleshooting steps, such as clearing your cache and cookies and opening a new InPrivate Microsoft Edge browser to rule out any possible browser-related issues.
   
   Next, log into your Microsoft Learn Profile and track each step leading to the error message. You can also refer to the Register and schedule an exam | Microsoft Learn page for guidance.

3. Save and Share: Once you have captured the screenshots, save them and share them with us here. This will provide us with the information needed to assist you more effectively.

Please attach the screenshots via the private message I’ve initiated, along with any additional details that will help locate and verify your profile.

Hi Vasundhra,

I hope you're doing well!

I wanted to check in and see if there's anything else you need assistance with. If you require further help, please don't hesitate to provide the requested details via private message (see image below) so I can offer you the best possible support.

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Your satisfaction is our top priority, and we're here to ensure you have a positive experience. If there's anything more we can do for you, please let us know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.