Renew Microsoft Certified: Power BI Data Analyst Associate certification issue

Hello Jazz_Fan.

Welcome to Microsoft’s Community.

We understand that your Certificate expired and you want to renew it. We will gladly assist.

Keep in mind that once the Certification expires, the candidates will not be able to take the renewal assessment and the Certification must be achieved again, by scheduling and passing the exam(s) required for it, as first-time earners would.

Please bear in mind that you must pass the renewal assessment on Microsoft Learn to renew your certification. There are no exceptions to this policy.

We recommend taking the renewal assessment well before expiration to allow time for any unforeseen events, such as medical emergencies, technical issues, or multiple retakes.

Regarding the renewal notifications, four (4) email notification reminders will be sent to the email linked to the candidate's MCID before their certification expires, in the following timeframes:

• 6 months prior to certification expiring (renewal eligibility period starts, if renewal assessment for the certification is available)

• 90 days prior to certification expiring

• 30 days prior to certification expiring

• 7 days prior to certification expiring (final reminder)

Regarding the renewal process:

• Candidates will not be able to take the renewal assessment before this time frame.

• The learning path can be accessed at any time.

• Candidates who do not pass the renewal assessment on the first try can immediately attempt the assessment again. However, after the second try, they will need to wait 24 hours before additional attempts.

• The number of attempts is not limited, but the assessment must be passed prior to the certification expiration date, or the certification will no longer be valid.

For more useful information, please access the following link: How to renew your Microsoft Certification.

Please let us know if the information provided was useful or if you need additional assistance.

Please remember that if no response is received, the case will be closed and locked in the next business day.

We are attentive to your comments.

Kind regards,

Hi Beatriz,

Thank you for your promote response.

As I mentioned in my previous email, because of an unforeseen situation, I was unable to renew my certificate before the deadline.

I would really appreciate it if you could extend the expiration date of my certificate so I can renew it.

Regards,

Hello Jazz_Fan.

Thank you for your response.

We have started a Private Message where we will request some details about your account to complete a validation process. You can access it from the link below:

 Private Messages - Microsoft Community

We look forward to your response. In case we do not receive an answer within two business days, the thread will be closed and locked, and you will not be able to reply through either channel.  

Best regards,

Hello Jazz_Fan.

Thank you for all the information you have kindly provided.

Please know that your case was successfully assigned to our Team in charge of further review and assistance. Once we have an update regarding the progress of your case, we will get back to keeping you posted.

Please bear in mind that it might take up to 5 business days to provide you with further updates.

We will be attentive to your comments.

Kind regards,

Hello, Jazz_Fan.

We hope you are having a good day.

This is our refresh message to inform you that our Specialized Team continues working on your case. Please allow us 3 to 5 business days (weekends excluded) to contact you back.

We will keep sending these follow up messages until the response timeframe is completed.

In the meantime, we will keep this case open.

Best regards,

Hello, Jazz_Fan.

We hope you are having a good day.

This is our refresh message to inform you that our Specialized Team continues working on your case. Please allow us 3 to 5 business days (weekends excluded) to contact you back.

We will keep sending these follow up messages until the response timeframe is completed.

In the meantime, we will keep this case open.

Best regards,

Hello, Jazz_Fan.

We hope you are having a good day.

This is our refresh message to inform you that our Specialized Team continues working on your case. Please allow us 3 to 5 business days (weekends excluded) to contact you back.

We will keep sending these follow up messages until the response timeframe is completed.

In the meantime, we will keep this case open.

Best regards,

Hi Nicolás,

Any updates on it? Thanks.

Regards,

Jasper

Hello Jazz_Fan.

We hope this message finds you well.

We just wanted to check in and let you know that we are still waiting for a response from our specialized team.

We will inform you as soon as we have news from the Team or continue to keep the thread active and open should we have no relevant updates over the course of the next 5 business days.

Thank you in advance for your patience throughout the entire process, we really appreciate it.

Wishing you a beautiful day,

Hello Jazz_Fan.

We hope this message finds you well.

We just wanted to let you know that our Specialized Team is still looking into your case, once we have a response from them, we will contact you back so you can have all the details on your case.

We will inform you as soon as we have news from the Team or continue to keep the thread active and open should we have no relevant updates over the course of the next 5 business days.

Wishing you a lovely day,