Hello, Helen Wingfield.
We appreciate your reaching out to Microsoft Community.
According to your request, we understand that you are unable to see your Certificates MOS on your profile We are delighted to offer our assistance.
Unfortunately, the Office 2003 version of the Microsoft Office Specialist, Excel Expert 2003, Word Expert 2003, Outlook 2003, and PowerPoint 2003, certifications are no longer active.
To update these certificates, consider pursuing the Microsoft Office Specialist: Associate (Microsoft 365 Apps) certification by taking the MO-110 exam Microsoft Office Specialist: Associate (Microsoft 365 Apps) - Certifications | Microsoft Learn.
On the other hand, we want to notify you that our Microsoft Credentials team is presently focused on enhancing the seamless integration of Certiport and Microsoft credentials records.
Due to ongoing efforts, we currently face a temporary limitation in adding Certiport-earned certifications to Microsoft Learn profiles or merging the contents of Certiport and Microsoft Learn profiles. We anticipate completing our integration work in the upcoming months, after which your Learn record will comprehensively reflect all your Microsoft Certification activity. Regrettably, we are unable to offer support for Certiport certifications due to our lack of access to them.
While we work on integrating Certiport-earned certifications into Microsoft Learn profiles, you can continue to manage your certifications through your Certiport Test Candidate account. There, you will have access to view, download, and share your certificates and Certiport transcript. We apologize for any inconvenience this may cause.
You can access your Certificates through the Certiport platform by following the steps below:
Log in and choose the Organization Administrator role from the drop-down menu.
Select the "Reports" tab.
Click "Print Certificates."
Select the program that you wish to print from the drop-down box or select "Any Program."
Select the date range, you may print certificates within 1 year after the exam was taken. Click "Search."
All available certificates will be displayed. Check the box for the exams you wish to print and click "Print Certificates."
Use the options within the PDF window to print or save a copy of the certificate.
Should you encounter any difficulties while trying to access your Certifications, feel free to connect with the Certiport support team by visiting their website: Customer service test candidates :: Support :: Certiport.
Feel free to reach out if you need additional support with your Certification Profile. We’re here to assist and ensure your satisfaction.
We hope that you find this information to be helpful. If so, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower-right corner of this post.
If we do not receive a response, the case will be closed and locked after (1) one business day.
Best regards,