Hi Bhoomika,
Thank you for contacting the Microsoft Community,
The effort you exerted to be fully prepared for your AI-102 exam is something that should not be neglected. As I know how valuable it is for you to successfully show your expertise with it, allow me to provide you with the best next course of action to take.
For us to locate, verify your account and provide accurate resolution for this matter, kindly share the requested information through the private message I initiated.
An incident report must be submitted to your exam delivery provider. This will allow them to conduct an investigation and pinpoint the reason why this happened. They also have direct access to your exam appointment for modification and rescheduling purposes. Please find the direct contact in your region through the links below:
Pearson Vue: https://home.pearsonvue.com/microsoft/contact
Meanwhile, if you have used a company discount, I recommend you reach out to the ESI Support Team for immediate assistance as they can take care of the communication with your exam provider in modifying your appointment. You may inform them of the situation that you experienced. Please make sure to log in using your work email address and they typically respond within three to five business days. I provided their direct contact details to the private message I initiated.
Should you need additional assistance after obtaining the Case ID for exam provider, kindly provide it through the private message.
I also genuinely appreciate that you took the time to raise these concerns. Your feedback was helpful and timely, this will also help future candidates who are encountering the same issue. In addition, below is a link where you can share your experience:
Feedback and complaints | Pearson qualifications
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Sincerely,
