Pearson Vue | Technical Issue | Power Outage: Request for Retake of Exam DP-700 Due to Unexpected Power Outage – Case #**removed**

Hi Mohamed,

Thank you for contacting the Microsoft Community.

I understand how important the DP-700 certification is for your professional goals, and I commend the preparation and care you took to ensure everything was in place for your exam. Let me do my part and take the necessary steps to help get this addressed.

Experiencing an unexpected power outage—especially after taking all the right steps—is certainly a challenging situation, and I sincerely recognize how impactful that can be during such an important moment. I truly appreciate your proactive approach in contacting Pearson VUE and providing the reference case number, which will be valuable as we review this further.

To support you in finding the best possible path forward, I’ll be collaborating with our Support Team to explore feasible options. To proceed, please provide the requested information through the private message I’ve initiated for you. You may refer to the image below for guidance.

Click here to access your private message

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hello Shane,

Thank you for your response.

I have noted your request and will send all the required information privately as instructed.

Best regards,

Mohamed **removed**

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy***

Hi Mohamed,

Thank you for providing the requested information.

Please know that I truly understand how important this certification is to you—and your commitment doesn’t go unnoticed. I’ve now forwarded your case to our dedicated support team for further review and resolution. They’ll take a closer look and follow up with you as soon as possible.

If you’d like to check on the status of this matter, please feel free to reach out to us via private message. In the meantime, we’ll continue posting updates on this public thread every 3–5 business days to keep you informed.

Rest assured, I’ll be monitoring this closely to ensure you receive timely updates. If there’s anything more I can do to support you, don’t hesitate to let me know—I’m here to help.

Best regards,

Hi Shane,

Thank you for your support and for forwarding the case.

I truly appreciate the follow-up and will stay tuned for the next updates.

Best regards,  

Mohamed

Hi Mohamed,

Thank you sincerely for your thoughtful message. I truly value your patience and understanding as we continue with the next steps.

Your case remains a priority, and I’ll be keeping a close eye on it as our support team works through the review process. I’ll make sure to keep you informed with any important updates that come through.

In the meantime, if anything else comes up or you have more questions, I’m always here to help.

Best regards,

Thanks again for your message and continuous support.

I'll keep an eye on the thread and will be waiting for the next update.

Have a good day.

Best regards,

Mohamed

Hi Mohamed,

You're very welcome, Mohamed!

Thank you as well for your patience and continued engagement throughout—it's truly appreciated. I completely understand how important this matter is for you, and I’ll be sure to keep you updated as soon as any new information becomes available.

Wishing you a great day ahead too, and please don’t hesitate to reach out if you need anything else in the meantime. I'm right here with you.

Best regards,

Hi Mohamed,

Our Support Team is currently working on resolving the issue, and I will keep you updated as soon as we have more information. Your patience and understanding are greatly appreciated.

In the meantime, if you have any other questions or need further assistance, please feel free to reach out.

Thank you for your cooperation during this process.

Best regards,

Hi Mohamed,

Thank you so much for your patience throughout this process!

I’ve checked with our Support team for an update—please refer to the private message for the latest information.

We truly value your continued patience and cooperation as we navigate these system challenges affecting our MCT community.

If you need any further assistance in the future, don’t hesitate to reach out by posting a new question. We’ll be ready to take swift action to help you.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Shane,

Thank you again for your outstanding support throughout this entire process. I’ve received your private message with the voucher details, and I truly appreciate the resolution provided.

Everything is clear on my end now.

Thanks to you and the team for the professionalism and assistance!

Best regards,

Mohamed