Request to change personal account (MSA) associated with my Certification profile

Hello WesselKok99,

Thank you for contacting Microsoft Community.

Based on your inquiry, we understand  that your personal account was hijacked a few months ago, and they removed your @gmail.com as the registered email. Now you want your Certification profile (connected to your Gmail) to be attached to your new personal account.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the following link:

Private Messages - Microsoft Community

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Hello, WesselKok99.

To continue assisting you with this matter, we need to collect personal information. To ensure your privacy is maintained, please use the private message feature. Let us know if additional assistance is needed.

Private Messages - Microsoft Community

If no response is received, we will proceed to close and lock the case within one (1) business day.

Best Regards,

Hello, WesselKok99.

Thank you for your reply.

We have just sent a new message to your Private Message.

Private Messages - Microsoft Community

We are providing you additional information that will help you with your case.

We will be looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case, as well as this Private Message thread.

Best regards,

Hello, WesselKok99.

To continue assisting you with this matter, we require some personal information. For privacy reasons, kindly use the private message feature. Please inform us if additional assistance is needed.

If no response is received, we will proceed to close and lock the case within One (1) business day.

Best Regards,

Hello WesselKok99,

Thank you for letting us know.

To update the Microsoft account associated with your Certification Profile, we must complete the Migration process. To proceed with the Migration, please follow the steps below:

1. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.

2. Copy and paste the following URL into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate

3. Access using a new personal Microsoft account (MSA). Please use your desired Microsoft account in this step, as the account used here will be associated with your Certification Profile.

4. If you are shown an error message, please select the option "Home." You can then copy and paste the URL from Step 2 into the search bar.

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5. After selecting the option "Home," you will be redirected to the Member Site, as shown in the image below.

6. Once this page has loaded, please delete the URL, and paste the following:

• https://mcp.microsoft.com/mcp/home/migrate 

7. After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the MCID and Access Code that we shared with you via: Private Messages - Microsoft Community

Once you finish this process, please let us know if you can connect your Certification Profile and access your Certificates by signing into your Learning dashboard with your new account and selecting "Certifications" in the navigation menu.

If your request has been resolved, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

If we do not receive a response, the case will be closed and locked after two business days.

Best regards,

Hello, WesselKok99.

Thank you for sharing with us that your request has been resolved, this thread will now be closed and locked.

Please keep in mind that, once this case is closed and locked, you will not be able to respond through this channel. If you have another inquiry, you can let us know by posting a New Question, and we will be happy to jump in and assist you.

Create a new question or start a discussion (microsoft.com)

We hope that you have a wonderful day.

Best wishes,