General | Discounts/Vouchers: General | Request to Schedule AZ-400 Using the Same Voucher

Hi Prasad23,

Thank you for contacting the Microsoft Community.

I understand you prefer to take a different exam instead of the one you initially booked while taking advantage of the same discount used. Your perspective is important, and I'm here to assist you in transitioning smoothly to your preferred exam method.

To help us locate and verify your account more quickly. please send us the relevant details through the private message I have initiated.

Please know that for you to change your preferred exam you must first cancel your current booking at least 24 hours before the original date as per the Reschedule and Cancellation policy page to avoid forfeiting the exam fee.

Once done, you may now schedule a new one and for you to be guided accordingly, kindly visit Register and schedule an exam page for the step-by-step exam registration instructions.

Alternatively, for immediate assistance about any changes or modifications with the booked exam on your dashboard, I would recommend contacting your exam delivery provider since they have direct access to your exam appointment and can identify the seats available to have your exam scheduled on your preferred time/date from their system. Below are their contact details: 

Pearson VUE: https://www.pearsonvue.com/us/en/microsoft.html#contact

In the meantime, if you are an active ESI Learner (part of an organization affiliated with the Enterprise Skills Initiative) and used company provided voucher, please contact the ESI support team directly. I've sent their contact details in a private message. Kindly use your work email address when creating a ticket with them. They typically respond within 3-5 business days.

In the meantime, please be aware that the voucher code is for one-time use only and is subject to specific terms and conditions. I recommend reaching out directly to the voucher provider or issuing organization to explore any available alternatives or guidance on whether the same voucher can be reapplied to schedule your preferred exam.

Should you need further clarification, please let me know, and I will be glad to assist you in the best way possible.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi,

Thank you for the prompt response.

I got the voucher from organisation for the AZ 204 exam and I booked the exam without paying any amount.

After exploring the exam I realised that the content(almost all) doesn't align with my knowledge in that field and the path that I'm pursuing so I decided to check for alternative solution and found that the AZ 400 exam is better alternative.

I can still reschedule the exam as I booked with the Pearson

Please let me know if there are any necessary steps that I need to take for transition to AZ 400.

Thanks and Regards,

Prasad

Hi Prasad23,

I appreciate you providing us with the clarification regarding the voucher initially used.

Because your voucher was issued by your organization, your first step should be to contact your internal training or organization's representative. They can:

- Confirm the voucher’s exact terms and conditions.

- Advise whether you can apply it to AZ-400 or if you need a replacement voucher.

If your company participates in the Enterprise Skills Initiative (ESI) and you’re an active ESI learner, you should also reach out to the ESI support team with their contact details sent via private message. They’ll be able to:

- Investigate any configuration or eligibility issues with your voucher.

- Walk you through the specific next steps for transitioning to the AZ-400 exam.

I hope this helps. Should you require further clarification, please let me know.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,