Hi, Sayantan
Welcome to Microsoft’s Community.
We understand that you want to transfer the profile from the old work account to your personal email. We will gladly assist.
Please be informed that due to the updates that have been implemented to the Learn platform over the course of the past few days, and the improvements in our security processes, our support team is no longer able to change any Microsoft Accounts associated with the Certification Profiles.
This means that previous services related to Certification Profiles (merging, migrations, legal name change, etc.) are now self-assisted by users.
With that said, we recommend you try to access the Learn portal using all the possible accounts that might have been used to schedule the exams.
If you are unable to access any accounts, we suggest you contact the Accounts and Billing Department by calling 1- 877-568-2495 in Canada, this team has trained professionals to help resolve your issue. For more useful information: Recover your account (live.com).
You must search on your records for any possible access credentials (email or phone) and check in which of them your certification progress is contained.
To locate the correct profile, we suggest trying all possible email addresses. Here are some tips to recover unexpected email addresses:
Check your browser history and save passwords.
Verify all email accounts you may have.
Check all emails domains.
Review all your previous work and personal accounts in MS Learn.
For additional information, please refer to the image and link below:
https://learn.microsoft.com/en-us/training/support/faq?pivots=profile
If your title was achieved with Certiport, you need to login under the Certiport portal.
We would also like to invite you to leave us your Feedback on this matter here: MS Learn support. Please see below for your reference:
Let us know if this information was useful and if additional assistance is required. Please remember that if no response is received within two business days, the case will be closed and locked.
Best regards,
Hi, Sayantan
Hope you are doing well.
Remember that our support team cannot assist in recovering accounts from any given Learn Profile. The contact email is different from the login account. For that reason, it is important to set personal email as primary to avoid issues.
Kindly note that the account recovery inquiries are assisted by the Microsoft Account support channel, which can be reached in the link below:
For additional information, please refer to the image and link below:
https://learn.microsoft.com/en-us/training/support/faq?pivots=profile
If your MCP profile was not previously linked with Microsoft Learn, your information was not migrated. Please remember that these were two separate platforms, and without the proper setup, no data was transferred, and unfortunately, we do not have information on old profiles.
We appreciate your understanding and cooperation in this matter. If you have any further questions or need additional assistance, please do not hesitate to contact us.
We are attentive to your comments. Bear in mind that if no response is received within two business days, the case will be closed and locked.
Best regards,
