Reschedule exam due to sickness

Hi Nnaemeka,

Thank you for contacting the Microsoft Community.

I am aware of how important it is for you to take your exam as you are still taking the time to contact us despite your current situation. I hope you feel better soon. Recognizing your dedication, rest assured that I will help you further so that you take your Microsoft Certification test.

Using the details you’ve shared; I was able to verify that your MD-102 is already tagged as "No show" on your record. As you've mentioned that you were unable to attend it, your fee will be forfeited. For your reference, you may visit the Exam reschedule and cancellation policy.

In addition, since the exam has been marked as a No-Show, this will no longer be reflected in your Certification dashboard. As a result, if you want to reschedule the exam, you may proceed in registering for the exam by following the initial steps outlined in Register and schedule an exam | Microsoft Learn.

With this, I highly recommend you reach out to your exam delivery provider for immediate assistance and to check options and recommendations. You may also inform them of the situation that you have, as they have the appropriate tools to check for other alternatives and/or modify your appointment. Kindly refer to their contact information below:

Peason VUE: Customer service :: Microsoft :: Pearson VUE (please know that their response usually takes 3–5 business days).

Should you already have an open case with them or need further assistance after your interaction with your exam delivery provider, kindly provide me with the Case ID along with the additional needed information through the private message I initiated so we can follow up with them on your behalf.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Nnaemeka,

I hope you're doing well.

I just wanted to follow-up with you to make sure that everything is well addressed. Kindly confirm if you are now able to reschedule your exam.

If further assistance is needed, kindly provide needed information through the private message I initiated.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.  

Kind Regards,

Hi Nnaemeka,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question. 

Kind Regards,