Reschedule exam due to technical issue

Hi Mrs.AP,

Thank you for contacting the Microsoft Community.

I recognized that you have faced technical issues that prevented you from taking your exam as planned. I know how important it is for you to complete the exam since you have invested time and effort to prepare for the test to earn certification and demonstrate your expertise. Allow me to redirect you to the correct support that will provide you proper guidance regarding this issue.

For us to check the status of your exam and further assist you, kindly send us through the private message the requested account information for us to locate and verify your account. This will allow us to carry out an exhaustive investigation and move on with the next necessary measures.

Please know that if you encounter any problems during your scheduled tests, such as network disruptions or technical glitches, either prior, during, or subsequent to your exam, it's crucial to communicate these issues immediately with your exam delivery provider. Prompt reporting is essential for real-time support and to reschedule your examination if necessary.

In order for you to this, please visit the link below and find direct support for your region:

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

Please be advised that they may respond to you within 3-5 business days but rest assured that their team is taking action at the earliest opportunity. If further support is needed after contacting the suggested support group, you may provide us with the case Id through the private message I have initiated.

Please note that if you're unable to take your exam due to a technical issue, the missed exam will be tagged as a “No show"and your fee will be forfeited. The exam will no longer reflect on your dashboard. This means you will need to register for a new exam appointment. This will be treated as a new registration, and the regular fee will apply.

Additionally, you may also visit About online exams with Pearson VUE | Microsoft Learn page for more details about Pearson VUE online exams and to learn more tips on how to avoid any technical errors that might occur on the exam day, you may also refer to the OnVUE Technical Requirements for further reference. 

Since your input is important, it will help us not only address your particular problem but also future applicants who may have similar difficulties. As part of our dedication to ongoing development, you can share your insights directly with the exam provider through the Feedback and complaints | Pearson qualifications portal. This platform allows you to submit your opinions and feedback on various topics and issues, helping them enhance their services for all candidates.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond.

Best regards,

Hi Mrs.AP,

We trust that you're doing well!

Hi Aileen,

Thank you for following up on my issue. I did reach out to the Pearson customer service. Received an email saying my exam fee would be debited back. Still waiting for the fee amount to be debited in my account so that i can reregister for the exam again. Also is there any promotion or any coupon code I can use for my registration soon.

Thank you in advance

Mrs.AP

Hi Mrs.AP,

I appreciate you letting us know the update from the Pearson Vue team.

Please know that a refund will take 7-10 business days to reflect back to your account. You may contact your banking institution to know the update of your refund.

Currently, we have an ongoing offer that you might want to participate in. The Microsoft Virtual Training Day event where you will be eligible for a 50% discount. It's essential to note that the email containing the discount details will be dispatched within five business days following the completion date of the entire training.

For further information and guidance about the event, feel free to refer to the sticky post or visit the Microsoft Virtual Training Days event page. Moreover, you can find useful details about discounted certification exams in the FAQ section.

I hope this information helps.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Hi Mrs.AP,

I hope all is well with you.

Hi Mrs.AP, 

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please  post a new question.

Best regards,