Hi Kadari,
Thank you for contacting the Microsoft Community.
Your request to reschedule the exam is entirely understandable, given the challenges you faced with meeting the ID requirements. Please be assured that I’m here to support you and provide the necessary information to help you move forward.
To locate and verify your profile please send us the requested information through the private message I have initiated.
For immediate assistance, if you are an active ESI learner (wherein your company is part of the ESI program) and you utilized a company discount to your exam, please note that you need to first contact the ESI Support Team as they are the experts in handling concerns raised by the ESI learners. They are also the ones who can collaborate with Pearson VUE's Support Team on your behalf for you to successfully reschedule and take your exam.
To help you proceed, below are the steps to create a case with the ESI support team:
1. Kindly go to the link provided on private messages and login using your company email.
2. Select the Create Case option and provide the information requested on the "Open a New Case"
3. Form and attach all necessary documents such as screenshots of the confirmation email then click submit.
4. You will be provided with a Case ID to track the progress of your case.
You may refer to the image provided below:
For further assistance needed at our end, you may share the ESI Case ID through private messages along with the requested information for monitoring purposes and provide you with updates as soon as we receive them.
For reference, as outlined in the Pearson VUE ID policy, all identification documents must be valid, unexpired, and government-issued. Only original documents will be accepted (i.e., not a photocopy or an electronic version). Below are the acceptable forms of ID:
International travel passport
Driver's license
Identification card (national, state or province ID card)
Alien registration card (green card or permanent resident/visa)
Aadhaar card: See Aadhaar ID Policy for OnVUE
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private messages. Thank you.
Best regards,
