Rescheduling PL-300 Fees?

Hi Puzzled,

Thank you for contacting the Microsoft Community.

I value your dedication and willingness in taking a Microsoft Exam as I understand that you wanted to have clarification in rescheduling and exams fees. Allow me to assist you by providing you with further information to move forward.

Please be advised that as per the reschedule and cancellation policies, kindly make sure to reschedule or cancel exam appointments at least 24 hours before your scheduled exam or your fee will be forfeited. If you used a company-purchased voucher, the voucher will be forfeited. You may also follow the steps below to proceed:

1. Log in to your Learn profile and choose Profile from the dropdown menu in the photo avatar.

2. Go to Credentials in the profile menu and select Certifications beside Applied Skills.

3. Scroll to the exam appointment you wish to cancel or reschedule and choose either the “Cancel” or “Reschedule” link.

4. You will be redirected to the exam delivery provider’s site to cancel or reschedule your exam.

Meanwhile, for immediate assstance, I highly suggest contacting your exam delivery provider as they are the one who is responsible for supporting assistance since they are the one who can modify and have visibility for the available slots/dates. You may find their contact details below:

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

Moreover, if you have utilized a company discount for your exam, please know that it is best to reach out to the ESI Support Team through your work email directly as they can collaborate with Pearson VUE to resuccessfully schedule your exam. They typically respond within 3-5 business days. 

If in any case that you have already contacted them and was given a case ID, kindly share us with the case ID they have provided through the private message I have initiated along with the additonal information requested for us to proced with further actions. This will also enable us to locate and verify your account.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warm Regards,

This answer isn't entirely clear. I understand that if I don't reschedule in advance of 24 hours then I forfeit the exam fee. But does Pearson Vue charge another fee for rescheduling? Also what is meant by a company-purchased voucher?

Hi Puzzled,

Thank you for your response.

I understand your concern, and I'm here to clarify. Please be advised that rescheduling with Pearson Vue may indeed involve additional fees beyond the forfeiture of the exam fee for late cancellations. As for the term "company-purchased voucher," it typically refers to an exam voucher obtained by a company for its employees to use for certification exams.

Meanwhile, for immediate assstance, I highly suggest contacting your exam delivery provider as they are the one who is responsible for supporting assistance since they are the one who can modify and have visibility for the available slots/dates. You may find their contact details below:

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

In any case that you have already contacted them and was given a case ID, kindly share us with the case ID they have provided through the private message I have initiated along with the additonal information requested for us to proced with further actions. This will also enable us to locate and verify your account.

If you have any further questions or need assistance navigating these processes, please don't hesitate to reach out.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warm Regards,

Hi Puzzled,

I hope this email finds you well.

As our main goal is to ensure that we got you well covered, I am sending you a follow up response to confirm if you require any additional information or clarification and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond even through Private Message. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,

Hi Puzzled,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,