Rescheduling the exam sc-200 that was cancelled by ISC2 due to technical issue

Hi Team,


I scheduled SC-200 exam on Jan 13th 2023, but due to some technical issue my exam was cancelled and I wasn't able to login in the exam. I had raised the case with ISC2 and they mentioned I can reschedule it. Now when I am trying to book again, I don't see the discounts. I am no longer the employee of Microsoft but ISC2 mentioned , they have reverted the voucher so that I can book in. ISC2 can't book in for me as it was booked through the discount code of Microsoft.


Since its a technical issue, please help with the voucher so that I can reschedule it again.


My MS ID: **removed**


Registration ID: **removed**


Regards,

Manisha


***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Hi Manish,

Thank you for contacting the Microsoft Community. 

I understand that you no longer work with Microsoft and are unable to use the same discount to reschedule your cancelled exam. Let me help you in looking for variable options to get this resolved.

As part of the new exam policy, exam discounts will be available to you during rescheduling if you are still part of an organization with an active ESI offer. 

Given that you encountered an issue during your exam registration and were advised that you can reschedule your exam, I would recommend you to reach back to the support where you raised the ticket. Kindly inform them that you no longer have access to the email you used for the discount.

If this is from Pearson Vue, you can reach out to them directly at Customer service :: Microsoft :: Pearson VUE for further assistance in rescheduling your exam and check for variable options.

I would very appreciate it if you could let me know how things turned out so that I can be of additional assistance if necessary. 

In case you already have a ticket created with Pearson Vue, please provide the details through private message so we can follow up with them.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.  

Cheers, 

Jham_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Manish,

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question.

Rhed_0423
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info


Last updated February 20, 2023 Views 52 Applies to: