Restore Lost Voucher/Pearson Vue Canceled my exam.

Hello Josh,

Thank you for contacting the Microsoft Community.

I understand that you need assistance in rescheduling your exam with the voucher. Allow me to provide you with information in order for you to reschedule it.

I chatted with them before I posted this, and they said I had to reach out to Microsoft since the voucher no longer show in the system.

I am facing the same issue JoshFerguson1

Hello Sanjaykumar,

Thank you for contacting the Microsoft Community.

For further assistance, kindly refer to your original post.

Thank you for understanding.

Regards,

Hello Josh,

Thank you for responding, since you contacted them let me provide the next step. I just need some information such as what kind of voucher was used along with your account information for verification, so we can have it escalated and investigated further. Please reply to the private message I have initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hello Josh,

Thank you for providing information via private message, and upon checking, the voucher less discount you used is handled by another team which will handle your concern. They will respond within a business day.

Regards,

Hi Josh,

Thank you for contacting the Microsoft Community.

Allow me to continue in assisting you with this thread regarding your exam discount.

Using the information you have shared, I have forwarded this case to our Support team for investigation to check for option.

Please expect an update within 3 - 5 business days.

Regards,

Hi Josh,

This is to inform you that our Support team are still working on this case diligently.

Rest assured that as soon as the update is received, I will inform you immediately.

I appreciate your response and understanding.

Regards,

Hi Josh,

This is a follow - up about your voucher and your patience throughout this process is very much appreciated.

Great news! I have received an update from our Support team which I have provided in the private message.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Message. If the resolution provided did not resolve the issue, please post a new question. 

Regards,

Hi Josh,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.