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Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
July 3, 2025
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
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Reported content has been submitted
Hello Gregory,
Thank you for contacting Microsoft Community.
As we understand, you need to recover your old Certification profile.
We have started a Private Message where we will request details regarding your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:
To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.
We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.
Best wishes,
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Hello Gregory,
Thank you for contacting Microsoft Community.As we understand, you need to recover your old Certification profile.
We have started a Private Message where we will request details regarding your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:
To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.
We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.
Best wishes,
I urgently need to retrieve my 2016 MCTS: Office SharePoint Server 2007, Application Development certification.
Reported content has been submitted
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Hello Gregory,
We hope this message finds you very well. Thank you for sending us the information requested.
After verifying your information on the Certification profile platform, we want to inform you that we were not able to find your Certification profile with the emails y provided us with nor with your name.
In this case, we kindly ask if you can provide us with a copy of the score report of your passed exam, and the test provider.(Via Private messages.)
We look forward to your response,
Keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days.
Have an excellent day!
Reported content has been submitted
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Hello Gregory,
We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum. We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.
Please note that once the Thread has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to assist.
Best wishes,
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
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