Retrieve old MCP/MCSE/MCDBA certification from **********

Hello Van.

Thank you for reaching out to Microsoft´s Community.

We understand you want to know about your Microsoft Account and will be happy to assist you as soon as we can.

In this case, to have access to your account we recommend you use the following option: Recover your account

We have opened a Private Message where we have requested information related to your Certification Profile to continue with the process.

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below:

We look forward to your response. In case we do not receive a response within two business days, the thread will be concluded, once concluded you will not be able to reply through either channel.

All the best,

Hi Santiago,

1. Unfortunately I can't exactly recall the the old email address which I used to register myself for the exams, therefore I'm not able to use the "Recover Your Account" feature

2. Additionally, I do not see a private message.. this is what I see:

Please advise me how to proceed.

Are you able to search a central database on MCP exam passes by name & date?

Hello Van.

Thank you for the information provided in your last response, we really appreciate it.

We want you to know that with the information provided in your Private Message, we were unable to confirm the account details. For this, we have requested further information to continue with your case.

• Private Messages - Microsoft Community

After reviewing this feature, you can let us know if you have other concerns. We will be waiting for your comments if more questions arise.

Consider that if we do not get any answer within the next two business days, the forum will be concluded. 

Best regards,

Hello Van.

We hope you find well!

To validate information, via private message. To proceed with your account, it needs to be Migrated. This process will help us to show your certificates and associate your account.

Remember to make the process well, in Step 3 you must Access with a Microsoft account that has not been used in MS Learn, different to your Emails address.

To continue with this process, please follow these steps:

1.    Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2.    Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3.    Access with a Microsoft account that has not been used in MS Learn, different to your email address (if you do not have one, we invite you to create one Here).

4.    If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

5.    After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below. 

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7.    After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.

8.    Fill in the fields with the following information:  

o    MCID: 

o    Access Code: 

To protect personal information, these credentials are provided via Private Message.  In case we do not receive a response, the thread will be closed and locked in the next business day.

All the best,

Many thanks, Santiago.
This has worked, and I now have access to these certificates.
Thank you for all your help!

Hello Van.

We are glad to hear that everything is working correctly now/as expected. But please feel free to contact us if any questions or issues arise. We will be happy to help if needed.

Remember that Prometric is no longer a Microsoft contributor, which is why you will not find these badges on our platform, but you will find your Certificates in your Transcript. We also sent you a copy of your Transcript to your Email Address.

Microsoft periodically goes through a clean-up effort to identify certifications based on technologies that are no longer relevant and removes them from learner transcripts. This is done to ensure that the certifications represented on transcripts are current and cover up-to-date skills, knowledge, and abilities. This specific certification fits this scenario. Microsoft has purged the data for this certification, and it cannot be restored. To learn about current Microsoft certifications, browse the certification overview page.

In case you need further assistance regarding your Certificates, you can contact the Prometric Support Team by clicking on this link Contact Us | Prometric. 

You may also want to consider exploring other Microsoft certifications that we offer which will also verify your skills and unlock professional opportunities. To get a full list of the current certifications that we offer, please visit this page:  Browse Certifications and Exams | Microsoft Docs

Additionally, Microsoft has a special free program for all the people and customers with popular learning paths and modules to improve your abilities: Microsoft Learn | Microsoft Docs

We are attentive about your respond or if you need more assistance. In case we do not receive a response, the thread will be closed and locked in the next business day.

please indicate “Yes” to the question “Did this solve your issue?” shown below and the case will be concluded. By answering this question, you are providing valuable feedback, so that other Learners can benefit from this certification program. 

Thank you in advance for your collaboration and understanding,

Wishing you an amazing day,

Hello Van.

We hope you find well!

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question. Create a new question or start a discussion (microsoft.com)

We will proceed to close this case, however, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help.

Wishing you an amazing day,