Same email different addresses. Can’t claim exam vouchers.

Hello BKFL06,

If you are pertaining to claiming a discount earned from Ignite Cloud Skills Challenge March 2021 or Microsoft Virtual Training Days, we received an update from our Support team that there is an ongoing issue on this.

Please stay tuned and subscribe to the sticky post for future updates.

Rest assured that our Engineering team is already working on this concern in high priority. We will follow up with you once the issue is resolved or if we received any update.

We appreciate your understanding on this matter.

Best regards,

Hello BKFL06,

We appreciate your patience throughout this process.

We received an update today that the issue in claiming your discount for Ignite Cloud Skills Challenge March 2021 is now fixed.

With this, kindly follow the steps mentioned below in redeeming your discount:

1. If you are using a work machine, please try to use different device or personal computer to make sure that there’s no restriction.

2. Use the new MS Edge browser that you can download here.

3. Make sure to clear all your cache and cookies (steps here) and disable the Block all third party cookies function from the browser settings. 

4. Use an Incognito or InPrivate browser and go to Microsoft Certification Dashboard and try redeem the discount.

If same issue persist, please send us a new  Problem Steps Recorder (PSR) starting from the steps above and until you received the “No discount available” message on your screen.

Kindly upload the PSR file through the private message I initiated along with the requested information.

To access your private message, please refer on the image below or click on this link:

Also, please attach the actual copy of the congratulatory/confirmation email you received after completing the training.

Note: The emails should show the recipient and sender details, including the date and time. Please send this as an attachment via private message and not as a copy-and-paste entry.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hello BKFL06,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best regards,