Scheduling MS Azure exam - error

It has been quite a while that I am trying to schedule my exam but after claim my voucher and press the button to schedule, I always get the following message. I have already tried with different browsers but never works. What else should I do to schedule my exam?

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge
  • Clear all cache and cookies
  • Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

Thanks!
André Fonseca

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Answer
Answer

Hi André,

 

Before registering for an exam, you need to create a Microsoft Certification profile using a Personal Microsoft email address such as Outlook, Hotmail, Gmail, Yahoo, etc.

 

For your guidance, you may follow the steps below in creating a profile:

 

1. Go to microsoft.com/learning

2. Click “Go to Certification Dashboard” (make sure that there is no account signed in)

3. Sign in using your Microsoft account/Personal Email and password.

4. On your dashboard, click “Edit your certification profile”

5. Enter your information (Note: Make sure to enter all information with red asterisk * sign)

6. Click “Save” (this will generate the MCID) then click on “Continue”.

 

If you already have a certification profile using your work email address, please make sure to update the details on your account and make sure to update all special characters to roman alphabets/characters. E.g. (from ä to a).

 

If the problem persists, please try the troubleshooting steps below:

 

  1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

  2. Try using your browser in InPrivate/Incognito

  3. Clear browser cache and cookies  

  4. Allow all cookies/third party cookies on your browser settings

  5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

 

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

 

You may upload your PSR through the private message I initiated along with the requested information.

 

To access your private message, please refer on the image below or click on this link.

 

 

The information will be forwarded to our Support Team for further investigation and resolution.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

Rosalie_G
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 22, 2021 Views 21 Applies to: