Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
July 3, 2025
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
Hi,
In the past for my previous certifications the test center gave me a print of the score & score/cert was available in couple of hours.
This time the center did not provide any print and also the status on Pearson vue shows as Status: Score Pending
Is it normal for it to take this long?
Thanks,
Srinivas.
Reported content has been submitted
Hi Srinivas,
Thank you for contacting the Microsoft Community.
I understand how significant it is for you to know the status of your score after completing your exam. Please know that your concern matters to us, and I am here to assist you.
To proceed, for me to locate your profile and get you verified, kindly provide necessary information in Private message that I initiated.
Additionally, please note that your score will be available in your Learn profile within 24 hours. You will also receive a detailed report that outlines your exam score and provides feedback on your performance. Be sure to check your spam or junk folders, as some emails may have been inadvertently routed there. For more information, please visit the Exam scoring and score reports | Microsoft Learn.
In the meantime, as your score report status is pending, I recommend reaching out to Pearson VUE Contact: Help and Support. They can assist you with your score report issue. For the best experience, please consider using their phone support or chat options, which provide real-time assistance.
Furthermore, if you are currently an ESI learner (associated with an organization that is part of the Enterprise Skills Initiative), please be aware that you should reach out to the ESI Support Team for further assistance. They are the specialists in addressing concerns from ESI learners. For your ease, please check our private message for their contact information.
Should you have any other questions or concerns, please don't hesitate to contact us.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Kind regards,
Reported content has been submitted
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Hi Srinivas,
I hope you're doing well.
I am writing to follow up on the status of your issue with your score. My primary goal is to ensure that your concern has been fully addressed. Please let me know if you require any further assistance.
If issue persists, please provide all the requested information via private message for me to fully verify your account.
Thank you for your cooperation.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Kind regards,
Reported content has been submitted
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Hi Srinivas,
We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.
Regards,
Reported content has been submitted
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