Service Interruption Issue with Exam MB-910 Scheduling

Hello, Daniel.

We would like to inform you that we moved your thread from Microsoft Certification Profile to Exams / Exam Registration and Scheduling an Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum. 

Kind regards.

Hi DanielCrowhurst,

Thank you for contacting the Microsoft Community.

I understand you are seeking assistance in scheduling your MB-910 exam despite having an error as I understand how significant this exam is for you to showcase your knowledge in this subject. Allow me to provide you with recommendations and options for your concern.

To deeply review, kindly provide a step-by-step screenshot of the process using Problem Steps Recorder (PSR) (click this link for MAC device), starting from the sign-in page up until the last step, along with the requested information through the private message I have initiated. This will allow me to further investigate your case and provide more options. 

Meanwhile, if you need urgent assistance with rescheduling your exams, I highly recommend reaching out to Pearson Vue  as they have direct access to your exam appointments and they typically respond within three business days.

After contacting Pearson Vue, kindly share the Case ID in the private message I have initiated for me further investigate and monitor your case on their behalf.

I hope this helps, and please respond to this post for any assistance needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi DanielCrowhurst,

Thank you for your prompt response and providing the requested information in the private message.

Upon checking the information that you have provided; I was able to determine the reason you are having this service interruption error is because you are logging in using a work email address.

Please be advised that when logging in to your Microsoft Learn Profile you must log-in using your Personal Microsoft Account (Outlook/Gmail/Hotmail) to avoid any error or restrictions.

Hence, I suggest to re-try logging in using your Personal Microsoft Account and if issue still persist, kindly send a step-by-step screenshot of the process using Problem Steps Recorder (PSR) (click this link for MAC device), starting from the sign-in page up until the last step, through the private message I have initiated. This will allow me to further investigate your case and provide more options. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi DanielCrowhurst,

Thank you for your continuous coordination and your prompt responses.

Kindly refer to the private message I have initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi DanielCrowhurst,

I hope you are doing well.

To make sure that I have your case well covered, I just want to make a follow-up to see if the provided recommendation and options in my previous response resolve your concern about scheduling your MB-910 exam.

Kindly let us know if further assistance is needed by replying to this post or even in private message and I'll be happy to assist.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi DanielCrowhurst,

We haven’t received any update from you. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best Regards,