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Hello Saleh

Welcome to Microsoft's Community.

As we understand, you are having issues when you try to visualize your Badge.

Please note that we need you to provide us with a PSR Steps Recorder tool (listed below) to follow these instructions.

You will be able to use the Steps Recorder following the link specified for your operating system:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps 

• Mac: https://support.apple.com/en-us/HT208721 

1. Go to Digital Credentials (credly.com)

2. Login with your contact email.

3. Show evidence that you cannot visualize the Badge in credly.

4. Clear your browser’s cached data and cookies.

5. Use InPrivate browsing with Microsoft Edge.

6. Click on this link to go to Your Dashboard.

7. Click on “Certifications"

8. Record all of your Badges if you have more than one, make sure to scroll down.

9. Please click on the screen to confirm that the PSR will record everything, especially the error you see. 

Please provide the recording through the Private Message. It is necessary to display the email address used at the time of accessing the Certification Profile page and the error message you encounter; we advise you to start the recording before opening the browser's InPrivate mode and review the result file to make sure all the required information is included.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings. 

You can access to the Private Message if you select the icon on the upper right side of the screen

In case we do not receive a response, the thread will be concluded after two business days, once concluded you will not be able to reply through either channel.

Kindly,

Hello, Saleh

We appreciate your response with the requested information.

We want to let you know that your case was successfully assigned to our Team in charge of further review. Once we have an update regarding the progress of your case, we will get back to keeping you posted. Please bear in mind that it might take 3 to 5 business days to provide you with further updates.

Wishing you the best,

Hi, Saleh

Hope this message finds you well.

We are glad to let you know that we have received a response from the Team.

They make the necessary changes, and the issue is fixed. Kindly, check the Private Message and let us know if you can visualize your badge.  

If the issue persists, share a new record to visualize the issue and let the team know the outcome. 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. 

Have a wonderful day,  

Hi, Saleh

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum.

We want to invite you to please contact us again if any questions or issues arise. Once a Thread is closed you cannot reply. Please, we highly invite you to post a new question so we may continue assisting you. 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best of all,