Sir I am getting message "we're unable to process your payment. Please call your card issuer " when booking seat for az-900 exam.

Hi Prashant,

Thank you for contacting the Microsoft Community.

I appreciate you for reaching out to us regarding the error message you have encountered, and I know how important it is for you to have a hassle-free experience when paying for an exam. Rest assured that I will provide the needed information to proceed.

Based on the error message you provided, it’s advisable to get in touch with your card issuer directly to report the issue your encountered while attempting to pay for your exam so they can look into your account and determine if any restrictions have been applied on your transactions. Moreover,  as per Pearson VUE’s Helpful resources for test-takers under Payment FAQs, candidates can use Visa, American Express, or MasterCard debit or credit cards. 

Additionally, reaching out to your examination center could be beneficial as they manage payment concerns and may offer alternative solutions to enable you to complete your exam scheduling.

Kindly visit the link below to get the phone number for your region or contact their support directly through the chat platform.

Pearson VUE: https://home.pearsonvue.com/microsoft/contact  (They typically respond within 3-5 business)

Certiport: https://certiport.pearsonvue.com/Support.aspx 

Please allow a generous amount of time, as there’s a slight delay in receiving their response due to the volume of cases that they are currently handling. Rest assured that the specialized team will take good care of your issue and that a resolution will be provided.

I hope this information helps. If further assistance is needed, please let me know.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Prashant,

I hope you are doing well.

Please let me know if you have any other questions or if you still need further assistance from our end.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Prashant,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once this thread has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.