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Dear Support,

I am getting this issue while login ... can you please help me out in it. Thanks

***Moved from Certifications / Other***

Answer
Answer

Hello FarhanBashirSiddiqui,

 

For us to further sort out your login issues, please follow the instructions below:

 

1.     Use Internet Explorer or Edge (recommended browser).

2.     Clear browser cookies and cache (steps here) or use InPrivate mode.

3.     Once done, please try signing in to your dashboard.

 

If the issue still persist, it is necessary for you to provide us screenshots of the process you have taken until the error appears using a Problem Steps Recorder (PSR). This is for us to further investigate then send it to the private message along with your account information to locate and verify your profile.

 

To see this option, please click/refer to the image below:

 

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after two business days. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

Eunice_R
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated January 22, 2023 Views 89 Applies to: