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Hi MawandaHlophoyi,

If you are having issues accessing your benefits on the Microsoft Certification Dashboard such as transcript and certificates, please delete the cache and cookies from your browser by doing the steps provided below:

1. Open Internet Explorer (recommended browser)

2. Press 'Ctrl', 'Shift' and 'Delete' keys on your keyboard simultaneously

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

Once you got your confirmation, please retry to login at Microsoft Certification Dashboard.  

If the issue still persists, please provide us step by step screenshots/recording by following the instructions on this page. Please attach the file along with the information requested in the private message initiated. To see this option, please refer/click the image below.

I look forward for your response.

In case there is no response received after 2 business days, the case will be closed and locked.

Regards,

Hi MawandaHlophoyi,

We would like to know if the resolution provided resolved the issue.

This is the set of steps. Please delete the cache and cookies from your browser by doing the steps provided below:

1. Open Internet Explorer (recommended browser)

2. Press 'Ctrl', 'Shift' and 'Delete' keys on your keyboard simultaneously

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

Once you got your confirmation, please retry to login at Microsoft Certification Dashboard.   

If the issue still persists, please provide us step by step screenshots/recording by following the instructions on this page. Please attach the file along with the information requested in the private message initiated. 

Please let us know if additional assistance is needed. Otherwise, we’ll proceed in closing and locking the case within two business days. 

Regards,

Hi MawandaHlophoyi,

Thank you for the resolution confirmation. This case will now be closed and locked. It was a pleasure to assist you. For further inquiry, please post a new question so we may continue in assisting you. 

Regards,