Pearson Vue | Revoked Exam | Leaving Offscreen | Status about AI102 certification exam

Hello, Soumyadeep Banerjee1.

Thank you for contacting Microsoft's Community. 


We would like to inform you that we moved your thread from Microsoft Credentials / Certifications / Certificates / Certificate Not Available to Microsoft Credentials / Exams / Exam Providers/Testing Centers / Pearson Vue a specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.



Best regards,

Hi Soumyadeep,

Thank you for contacting the Microsoft Community.

I understand how important your AI-102 exam is and appreciate the effort you've invested in preparing for it. I want to assure you that we take your concerns seriously and are committed to assisting you.

To enable us to investigate this matter thoroughly, please provide your profile details and any relevant information via a private message. If the hyperlink earlier doesn’t work, kindly locate the private message icon as shown below:

If you use a company discount in scheduling your AI-102 exam or you are an active ESI Learner, please contact our ESI Support Team directly, as they handle issues related to exam disruptions, rescheduling, and refunds especially when a concern involves exam proctoring or technical issues. They can coordinate with Pearson VUE to explore options such as rescheduling or issuing a refund. You can reach them using the contact information shared in the private message.

Additionally, we also value your feedback, particularly regarding your experience with the exam proctoring process. You can submit your feedback or report concerns through the Feedback and complaints | Pearson qualifications, which helps us improve the service for all candidates.

For future reference, please be aware that during exams, policies typically require candidates to keep mobile devices in the room but out of arm’s reach. If you need to access your device for any reason, you should alert the proctor and wait for their permission before reaching for it. For detailed guidelines, please review the Pearson VUE Online Testing Guide and About online exams with Pearson VUE | Microsoft Learn.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Soumyadeep,

I appreciate your prompt response.

In order for us to proceed, kindly share with me your Learn profile Username along with the other details through our private message so that I can verify your account.

You can access our private message by clicking the following link: Private Messages - Microsoft Community

Thank you in advance for your cooperation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,