Steps to connect Microsoft Learn profile to certification profile

Hello C_Leslie_37!

Thank you for contacting Microsoft Community.  

Based on your statement, we understand that you are unable to connect your Certification profile to Microsoft Learn. We are glad to assist you.

Due to a recent update, certification and Learn profiles have been combined. It is no longer needed to maintain a Certification Profile or MCID separate for your Learn profile.

For more detailed information on this update, please visit the following post:

• New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

That being said, to access your Certification renewal/s, you must Login to Microsoft Learn: Build skills that open doors in your career with the same email you used to schedule the exam to access the Certification.

To renew it, you must search for your Certification by following this path: Profile > Credentials > Certifications.

Please let us know if you require additional assistance. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it.  

Hello C_Leslie_37!

 

Thank you for contacting Microsoft Community.  

 

Based on your statement, we understand that you are unable to connect your Certification profile to Microsoft Learn. We are glad to assist you.

Due to a recent update, certification and Learn profiles have been combined. It is no longer needed to maintain a Certification Profile or MCID separate for your Learn profile.

For more detailed information on this update, please visit the following post:

• New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

That being said, to access your Certification renewal/s, you must Login to Microsoft Learn: Build skills that open doors in your career with the same email you used to schedule the exam to access the Certification.

To renew it, you must search for your Certification by following this path: Profile > Credentials > Certifications.

Please let us know if you require additional assistance. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it.  

In case we do not receive a response, the thread will be closed and locked within the next business day. 

Have an excellent day, 

The solution provided did not solve my problem. This may be linked to an issue I previously had where my certificate did not display in my profile. Any additional help would be appreciated. Thanks.

Hello C_Leslie_37!

Hope you are doing well.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Learn Profile to verify it and assist you accordingly.

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates. 

Hello C_Leslie_37!

Hope you are doing well.

After reviewing your details, we found that the certification you are referring to is already displayed on your profile. Since you were asking about its renewal, we would like to confirm that this type of certification does not expire, thus it does not need to be renewed:

MOS, MTA, MCSA, MCSD, MCSE, and MCE Certifications do not expire. - Credential expiration policies | Microsoft Learn.

Yours is a MOS (Microsoft Office Specialist), so you don't have to worry about renewing it as it will not expire.

If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it.  

Hello,

Thank you for the clarification.

The Certification Renewal home page cites renewal for associate, expert and specialty certifications. I assumed these applied to Microsoft Office. 

Thanks again for all of. your help. I really appreciate it!

Hi C_Leslie_37!

We appreciate your resolution confirmation; this case will now be closed and locked.

If you have another inquiry, you can let us know by posting a New Question/Entry, and we will be happy to take a jump and help you with your concern related to Microsoft Certified Professional.

Please keep in mind once locked and closed you will not be able to respond over this channel.

Best wishes,