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Stuck at Please wait while we prepare your exam

I had scheduled my exam for today but even after completing the check in process, identity verification, uploading the pictures of room. 

I was shown "Please wait while we prepare your exam" and I kept on waiting for 2 hours and when contacted the support they said that they will arrange to reschedule the exam but when I to my dashboard to resched it give no option and says "I cannot resched this exam"

Can anyone please help ? or email address of support whom I can contact.

Thanks !

Hi alokpaul,

We know you're worried about rescheduling your exam however the Pearson VUE customer service wait-times are longer than usual right now. If you tried to reschedule yourself but couldn’t, I can help by sending your details to Pearson VUE and one of their support team members will contact you within 48 to  72 hours business hours. I just need to collect a few pieces of information, so I have initiated a private message session with you.


Regards,

Veena

Support Period: Monday to Friday

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Hi Veena,

Thank you for contacting, please let me know what information do you need.

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Hi alokpaul,

I have initiated private message regarding your concern, kindly respond- in case we do not hear from you in next one business day. We shall consider the issue as resolved and thread will be closed and marked as answered automatically. 

Thank you for your cooperation.

Login with respective credentials and click on the below link: 

https://trainingsupport.microsoft.com/en-us/privatemessage/inbox

Regards,

Veena

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Last updated February 24, 2025 Views 632 Applies to: