Ask a new question

Stuck on: You've proven you're a human. Need Help

i have a problem with my second email

( i can't provide the email here for the privacy)

i have the two step verification on

and this email which i am sending the question from is one of the verification

and the other verification is my phone number

i have access to the two methods

but the problem is that my account that was locked due to wrong attempts to login ( which it was not me )

is stuck on *you've proven you're human* and now i am stuck i can't reset my password because the verification code is not reaching my mobile phone number

it has been several days while i am trying

same thing

what should i do know

i need the account becaused i used to apply for universities so i need it as soon as possible so i can get response and follow the processs

please help me throughout this problem because i realy need my other hotnail account

Answer
Answer

Hello, omar moutraji.


Thank you for reaching out to the Microsoft community.


We have provided a detailed reply through Public Message. Please check it and inform us if you require any additional help with the procedure.


Feel free to reach out if you have any questions. In case we do not receive a response, it will be closed and locked after on the next business day.


Best regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Answer
Answer

Hello, omar moutraji.

We trust that everything is proceeding well for you.

Unfortunately, we did not receive a response from you within the anticipated timeframe. Consequently, we will proceed to close and locked this case. Please be aware that once this thread is closed and locked, you will be unable to reply via this channel.

If you need further assistance regarding your Microsoft's Learn Profile, you can easily reach out to us by  a new question or start a discussion (microsoft.com), and we will be delighted to assist you with any inquiries related to Microsoft Credentials.


Warm regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated June 3, 2025 Views 237 Applies to: