Student discount option not working

Hi sluv876,

Thank you for contacting the Microsoft Community.

I understand that you encountered an issue while trying to take the survey to verify your student status. I know how important it is for you to receive your student discount for the exam, as this is an opportunity for you to showcase your expertise. Rest assured that I will work on this diligently.

I attempted to replicate the issue you encountered and experienced the same problem when clicking the "Begin interest survey" button. I will forward your case to our support team for further investigation. Additionally, please provide the requested information in the private message I have initiated to help us locate and verify your account.

Note: Once your student discount is verified, you will be eligible for a 30% discount on fundamental exams and a 45% discount on role-based exams. However, this will change if you're residing in China or India; as of now, the only available discounts for students on the said countries are for fundamental exams.

Meanwhile, you may also want to consider joining our Microsoft Virtual Training Day event. Participants who register and complete a qualifying event are eligible for a 50% discount on eligible exams. You will receive an email with your voucher code at the email address used for registration within five business days after completing the training. Moreover, the discount code is not stackable with other discounts.

For further details and assistance regarding the event, please refer to the sticky post or visit the Microsoft Virtual Training Day event page. You can also find more information about discounted certification exams in the FAQ section.

On the other hand, regarding the student discount, we will follow up with you once the issue is resolved or if we receive any update.

Best Regards,

Hi sluv876,

Thank you for contacting the Microsoft Community.

I understand that you encountered an issue while trying to take the survey to verify your student status. I know how important it is for you to receive your student discount for the exam, as this is an opportunity for you to showcase your expertise. Rest assured that I will work on this diligently.

I attempted to replicate the issue you encountered and experienced the same problem when clicking the "Begin interest survey" button. I will forward your case to our support team for further investigation. Additionally, please provide the requested information in the private message I have initiated to help us locate and verify your account.

Note: Once your student discount is verified, you will be eligible for a 30% discount on fundamental exams and a 45% discount on role-based exams. However, this will change if you're residing in China or India; as of now, the only available discounts for students on the said countries are for fundamental exams.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

 

Best Regards,

Hi Ruby_D05,

I'm having the same problem. I'm experiencing the same thing as sluv876.

I find the error strange since I've taken several certifications using student discounts with this same user and using my institution's email.

Hi Carlos,

I appreciate you for letting me know that you encountered the same issue.

We have received multiple reports that clicking the "Begin interest survey" to verify academic status results in accounts being signed out. Additionally, those who have already verified their academic status are not receiving the discounts on the checkout page. Our team is aware of the issue and is actively investigating it for resolution.

Your patience and understanding are greatly appreciated during this time.

While waiting for any updates, we have an ongoing event offer you may want to consider: the Microsoft Virtual Training Days, which offers a 50% discount upon completing an eligible event. Kindly refer to this sticky post to learn more. Please visit the Microsoft Events Catalog and Microsoft Learn Blog for upcoming training that may offer vouchers.

Moreover, regarding the student discount, we will follow up with you once the issue is resolved or if we receive any update.

Best Regards,

Hi sluv876,

I trust this finds you well.

I have received an update from our support team stating that the issue with the "Begin Interest Survey" is now resolved. To ensure your student discount is applied at checkout when scheduling your exam, please visit the Student discounts | Microsoft Learn page to verify your student status.

Before verifying your student discount, I recommend performing the following basic troubleshooting steps to rule out any browser-related issues:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox) and try using your browser in InPrivate/Incognito. 

2. Clear browser cache and cookies and allow all cookies/third party cookies on your browser settings.

3. Then proceed with verifying your Student discounts.

4. Once your student status is verified, you can schedule your exam.

Note: Student discount will enable you to get 30% off for fundamental exams and 45% off for role-based exams, However, this will change if you're residing in China or India; as of now, the only available discounts for students on the said countries are for fundamental exams

If there is still no deduction at the checkout page despite being eligible for the student discount. For us to further investigate, kindly provide me with a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process, starting from the sign-up page (include the part showing that you are doing the "Begin Interest Survey") up until the checkout page through the private message I have initiated along the requested information. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Carlos,

I hope you are doing well.

Our support team has confirmed that the issue with the "Begin Interest Survey" is now resolved. Kindly try to verify your student discount again and schedule your exam.

If there is still no deduction at the checkout page despite being eligible for the student discount, please post a new question so you can be assisted individually.

Best Regards,

Hi sluv876,

I hope you're doing well.

I wanted to verify if you were able to successfully apply your student discount. If you need any further assistance, please feel free to let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi sluv876,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.