Ask a new question

Support Required for Microsoft SC-200 Exam

Dear Team,

This is to request any support email address for the exam to handle issue related to the exam schedule and some other related issues. Appreciate for sharing support email address.

Thanks,

Best,

Vijay

|

Hi Vijay,

Thank you for contacting the Microsoft Community.

I understand how important the Microsoft SC-200 exam is to your certification journey, and I appreciate you taking the time to connect with us regarding scheduling concerns and related matters. I’m here to support your success.

To ensure you receive timely and accurate assistance, it is best to contact Pearson VUE Support—the official exam delivery partner for Microsoft certifications. They are responsible for addressing any concerns that may arise before, during, or after the exam, including updates to your exam status. Additionally, they manage scheduling, cancellations, and policy inquiries, with full access to available time slots and testing options to best support your certification needs.

They will be creating a separate case with a different reference ID and assist you from here. You may refer to their contact details in the link below: 

Please be aware that their website offers the option to connect with support via live phone call for real-time assistance. You can select your region to view all available support channels in your area. Additionally, they’ve introduced a live chat feature that allows you to speak directly with an agent.

Additionally, you may find the Exam policies and FAQs | Microsoft Learn page helpful, as it provides key information to guide and support your certification journey.

Additionally, for your awareness, we have received multiple reports from other candidates encountering the following error message: "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support."

 

This issue has been raised with our support team, and immediately received an update that there is indeed an intermittent issue with exam registration. To ensure that this doesn't happen, please make sure to clear your browser’s cache and cookies before trying again, as some candidates have successfully scheduled their exams after following these suggested steps.

Whether you're planning to take the SC-200 exam or another certification, and encounter the same, please provide the requested information in the private message, along with the recording of the entire process—starting from the troubleshooting until you receive the error. 

To ensure accurate screenshot captures, I recommend using the "Snipping Tool" and following these guidelines:

1.      Open the Snipping Tool: Please visit the Use Snipping Tool to capture screenshots as your guidance. If you don't find the Snipping Tool, get it from the Microsoft Store.
 

2.      Capture a screenshot of your entire screen, ensuring the browser link and timestamp are visible:

Use the Snipping Tool to systematically capture the required screenshots, ensuring each step is documented clearly. Begin by taking a screenshot before performing basic troubleshooting steps, such as clearing your cache and cookies and opening a new InPrivate Microsoft Edge browser to rule out any possible browser-related issues.

Next, log into your Microsoft Learn Profile and track each step leading to the error message. You can also refer to the Register and schedule an exam | Microsoft Learn page for guidance.

3.      Save and Share: Once you have captured the screenshots, save them and share them with us here. This will provide us with the information needed to assist you more effectively.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

ShaneM_M
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated June 20, 2025 Views 13 Applies to: