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system test for online exam

I cannot pass system test with my accessCode, but can pass the system test with my colleague's accesscode with the same laptop and network. Maybe something wrong with my accesscode?

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Answer

Hi Jannie-CN,

 

Thank you for contacting the Microsoft Community.

 

I understand you have encountered issues using the access code in the system test before taking your exam. Let me provide you details of the correct support team for your concern.

 

Since the issue happened on the system test before taking the exam, please reach out directly to the customer service hotline of your selected exam provider so they can initiate an investigation on the technical issue you have experienced. They can also access your appointment for possible rescheduling, refund, or provide other recommendations. Please see their contact details by accessing their respective links below:

 

For Pearson VUE:

- Support website: Customer service :: Microsoft :: Pearson VUE

 

For Certiport:

- Support website: Customer service test candidates :: Support :: Certiport (pearsonvue.com)

 

Once the investigation has been initiated, your exam provider will give you a case number and will contact you within 3-5 business days providing you the outcome of their investigation and their recommendation.

 

If you already have an open case with them and were provided a case ID, you can share it with me so I can make a follow-up on your behalf.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

 

Best regards,

Jayar_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated April 7, 2023 Views 33 Applies to: